RETURN & EXCHANGE POLICY
At Homewarmth.co, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return process. Please read our return policy below for more information:
Eligibility:
Items must be returned within 10 days of receipt.
Returned items must be unused, packing is in its original condition and original invoice is present & article must be in their original condition with tags attached.
Articles purchased on discount or on sale are not qualified for exchange.
Home bedding will only be exchanged if the products are in original packing.
Initiation of Return:
To initiate a return, please contact our customer service team at within the eligible return period.
Provide your order number and details of the item(s) you wish to return.
Our customer service team will provide you with a return authorization and instructions on how to proceed.
Process of Online Exchange:
It usually takes 5-8 days to complete the online exchange process after it has been verified.
In store exchanges require customers to have the original invoice and all the tags intact for the purchased article.
If customers are dissatisfied with the item then they would be asked to drop off the purchased item at a given location.
If you receive a damaged or defective item, please contact us immediately upon receipt.
Provide photos of the damaged or defective item along with your order details.
Sale Items:
Final sale items are not eligible for return or exchange unless they are defective or damaged upon arrival.
We do not offer a cash refund, instead, a coupon will be issued in exceptional cases of the same value to E-Store customers only. The coupon will be valid for 30 days & redeemable on E-Store only.
International Returns:
Currently, Homewarmth.co does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.